Call Center Manager/Leader
Madison
Call Center Manager/Leader
Full Time • Madison
Call Center Team Lead – Inside Sales & Appointment Setting
Lead From the Front. Build a Team. Drive Results.
Storm Guard Roofing & Construction – Madison, WI
Base Pay + Performance Bonuses + Leadership Incentives
We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results.
This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.
You won't be sitting on the sidelines.
This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.
If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
What You'll Be Responsible For
Lead From the Front
- Make inbound and outbound calls to homeowners
- Convert qualified leads into scheduled appointments
- Consistently perform at a high level while setting the standard for the team
- Demonstrate professionalism, urgency, and strong communication on every call
Coach & Develop Team Members
- Provide real-time coaching and feedback
- Review calls and identify opportunities for improvement
- Reinforce scripts, best practices, and sales techniques
- Help team members improve conversion rates and appointment quality
Drive Performance & Accountability
- Track daily activity and key performance metrics
- Ensure CRM accuracy and proper lead management
- Monitor appointment quality and sales team feedback
- Hold team members accountable to expectations and standards
- Create a culture of ownership, urgency, and continuous improvement
Support Growth
- Work directly with leadership to improve systems, processes, and performance
- Help identify new training opportunities and team development initiatives
- Play an active role in scaling the call center operation
Schedule
Monday – Thursday: 2:00 PM – 8:00 PM
Friday: Optional 2:00 PM – 5:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM
Compensation
- Competitive Base Pay
- Individual Performance Bonuses
- Team Performance Bonuses
- Leadership Incentives
- Advancement Opportunities
Top performers and strong leaders will have opportunities to grow as the company continues to expand.
What We're Looking For
Required
- Proven success in inside sales, appointment setting, or call center environments
- Strong communication and relationship-building skills
- Comfortable making a high volume of calls
- Experience coaching, mentoring, training, or leading others
- Highly organized and detail-oriented
- Ability to thrive in a fast-paced, performance-driven environment
Ideal Candidate
- Competitive and results-focused
- Natural leader with strong presence and accountability
- Metrics-driven and motivated by performance
- Positive attitude and high energy
- Coachable while also capable of coaching others
- Wants to grow into larger leadership opportunities
Why Storm Guard?
Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential.
You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.
If you're ready to lead, produce, and make a measurable impact, apply today.
We are actively interviewing and looking to hire quickly.
Compensation: $30,000.00 - $100,000.00 per year
Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.
(if you already have a resume on Indeed)
Or apply here.
Fantastic company culture
Flexible schedule
Ongoing training and development
Advancement opportunities
Competitive compensation and benefits
Paid time off